FAQ's

Check out Frequently Asked Questions below for popular topics.

All our prices are displayed in USD.

We do our best to ship items as fast as we can. Please allow up to 3 days processing time for your order to ship out.

Average shipping times are up to 14 business days, subject to COVID related delays.

Tracking numbers will be updated 1-3 business days after your order has been shipped. If you don't have a tracking number after 3 days please contact us here.

You are able to cancel your order with no penalty so long as your order hasn't been fulfilled.

Please contact us here immediately after placing your order if you need to cancel.

If you have misspelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm your correct address.

If the given address is wrong we can change the address to the correct one within 3 hours. No refund will be given after the 3 hours of incorrect submission as your item may have already been dispatched from our warehouse.

Please contact us here if you have any issues.

Absolutely! We are here to help you in any way we can! Please click here to contact us and we will be happy to assist you.

We do receive a large number of enquries, so if you wish to get a prompt response please attach your order number (if applicable), and address your enquiry clearly.

Returns and exchanges

We offer a 100% money back guarantee, if the product is defective or damaged.

To claim on a damaged or defective order you must report this to us within 48hrs of receiving your item.

Please take a clear picture of your damaged item next to the packaging, and contact us urgently to start an investigation.

For all return requests please first contact our team by clicking here to confirm the return process and obtain the return address.